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Explore How We Protect Your Privacy

At madridtoto login, your personal data is handled with a clear set of rules — what we collect, why we collect it, and how long we keep it…

Data collected only for account & payment useDANA, OVO, GoPay, QRIS payment data protectedYour right to request data deletionIndonesia-specific policy scopeDirect contact channel for privacy queries
madridtoto login Explore How We Protect Your Privacy
PRIVACY CONTACT PATHS

Open a Privacy Request With Our Team

Our privacy support team is available 7 days a week, from 08:00 to 23:00 WIB. Whether you are in Surabaya or anywhere else in Indonesia, you can reach us via live chat on the madridtoto login site, by emailing [email protected], or through the in-account help form found under Account Settings. We aim to respond to all privacy-related requests within 3 working days and to complete verified data-deletion requests within 14 calendar days.

Team online

Live Chat

Available 08:00–23:00 WIB daily. Start a chat from any page on madridtoto login. Our team will verify your account identity before processing any data request or correction.

Email Support

Send your privacy request to [email protected]. Include your registered email and account ID. We aim to acknowledge your message within 24 hours on working days.

In-Account Help Form

Log in, go to Account Settings, then select Help & Privacy. Fill in the subject field with your request type — data access, correction, or deletion — and submit.

HOW WE HANDLE DATA

See What We Do to Keep Your Account Secure

Every layer of data handling at madridtoto login is designed around a single principle: your information is used only to operate your account, process your payments, and keep your session safe.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to improve page performance. You can disable analytics cookies at any time via your browser settings without affecting your account access.

Account Security

Your password is stored as a one-way hash — we never have access to the plain-text version. Two-step login verification is available under Account Settings and we recommend you activate it when you join.

Data Retention Rules

Account profile data is kept for as long as your account is active. Once you close your account, non-financial personal data is deleted within 30 days, subject to any retention period required by local financial rules.

Third-Party Sharing

We share your payment reference numbers with DANA, OVO, GoPay or QRIS processors only to complete your transaction. No personal profile data is passed to advertising networks or data brokers.

Your Right to Access

You can request a full export of the personal data we hold on your account at any time. Submit the request via the in-account help form and we will deliver a structured file within 14 calendar days.

Policy Update Notices

When we update this Privacy Policy, we send an email to your registered address at least 7 days before the changes take effect. You can also check the version date at the bottom of this page.

Check Common Privacy Questions Below

The questions below reflect what account holders in Indonesia ask us most often about how their data is handled on madridtoto login. If your question is not covered here, reach our privacy team via live chat between 08:00 and 23:00 WIB or email [email protected] for a direct answer.

We collect your name, email address, date of birth and the payment method you link — such as DANA, OVO, GoPay or QRIS. Device type and IP address are also logged automatically for account-security purposes.

Payment reference numbers from DANA and OVO are stored in encrypted form and used only for transaction verification and dispute resolution. We do not store full wallet credentials — authentication happens directly on the payment provider's system.

Yes. Submit a deletion request via the in-account help form under Account Settings or email [email protected]. Non-financial data is deleted within 30 days; financial records are retained only as long as local law requires.

We share only what is needed to process your payment — a transaction reference passed to your chosen rail such as GoPay or QRIS. We do not sell, rent or share your profile data with advertisers, data brokers or unrelated third parties.

Session cookies keep you logged in during your visit. Analytics cookies help us identify slow-loading pages. You can turn off analytics cookies in your browser without losing account functionality; session cookies are required for login to work.

We email every registered account holder at least 7 days before any material change takes effect. The version date at the foot of this page is also updated, so you can check it any time you visit.

The policy applies uniformly to all account holders in Indonesia. However, specific data-retention periods and your rights regarding certain data categories depend on local law and the applicable Indonesian data-protection regulations in force at the time.